{"id":400,"date":"2026-08-08T15:49:09","date_gmt":"2026-08-08T15:49:09","guid":{"rendered":"https:\/\/idpdrive.org\/?page_id=400"},"modified":"2026-08-16T22:53:03","modified_gmt":"2026-08-16T22:53:03","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/idpdrive.org\/pt\/shipping-policy\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"400\" class=\"elementor elementor-400\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63108b8 e-flex e-con-boxed e-con e-parent\" data-id=\"63108b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de6a280 elementor-widget elementor-widget-html\" data-id=\"de6a280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\n\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n  SHIPPING & DELIVERY \u2014 idpdrive.org\r\n  R\u00e9utilise le style .idp-legal existant (cookie-policy, legal-disclaimer)\r\n\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n-->\r\n<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Sora:wght@700;800&family=DM+Sans:opsz,wght@9..40,400;9..40,500;9..40,600;9..40,700&display=swap');\r\n\r\n.idp-legal *{box-sizing:border-box;margin:0;padding:0}\r\n.idp-legal{\r\n  font-family:'DM Sans',sans-serif;\r\n  max-width:860px;margin:0 auto;\r\n  padding:60px 32px 80px;\r\n  color:#1f2937;line-height:1.7;font-size:1rem;\r\n}\r\n.idp-legal-header{\r\n  text-align:center;padding-bottom:40px;\r\n  margin-bottom:48px;border-bottom:1px solid #e5e7eb;\r\n}\r\n.idp-legal-badge{\r\n  display:inline-block;font-family:'Sora',sans-serif;\r\n  font-size:.72rem;font-weight:700;letter-spacing:.15em;\r\n  text-transform:uppercase;color:#059669;\r\n  background:#ecfdf5;padding:6px 14px;border-radius:999px;\r\n  margin-bottom:16px;\r\n}\r\n.idp-legal h1{\r\n  font-family:'Sora',sans-serif;font-size:2.5rem;font-weight:800;\r\n  letter-spacing:-.02em;color:#060e09;margin-bottom:12px;line-height:1.15;\r\n}\r\n.idp-legal-meta{font-size:.85rem;color:#6b7280}\r\n.idp-legal h2{\r\n  font-family:'Sora',sans-serif;font-size:1.4rem;font-weight:800;\r\n  letter-spacing:-.01em;color:#060e09;margin:40px 0 16px;line-height:1.3;\r\n}\r\n.idp-legal h3{\r\n  font-family:'Sora',sans-serif;font-size:1.1rem;font-weight:700;\r\n  color:#1f2937;margin:24px 0 10px;\r\n}\r\n.idp-legal p{margin-bottom:14px;color:#374151}\r\n.idp-legal ul,.idp-legal ol{margin:12px 0 18px 24px}\r\n.idp-legal ul li,.idp-legal ol li{margin-bottom:8px;color:#374151}\r\n.idp-legal strong{color:#060e09;font-weight:700}\r\n.idp-legal a{color:#059669;text-decoration:underline;text-underline-offset:2px}\r\n.idp-legal a:hover{color:#047857}\r\n\r\n.idp-legal-callout{\r\n  margin:24px 0;padding:20px 22px;\r\n  background:#f0fdf4;border-left:4px solid #059669;\r\n  border-radius:8px;\r\n}\r\n.idp-legal-callout p{margin-bottom:0;color:#065f46;font-size:.92rem}\r\n\r\n\/* Delivery table *\/\r\n.idp-ship-table-wrap{overflow-x:auto;margin:16px 0 24px;border-radius:10px;border:1px solid #e5e7eb}\r\n.idp-ship-table{\r\n  width:100%;border-collapse:collapse;font-size:.88rem;\r\n  background:#fff;min-width:520px;\r\n}\r\n.idp-ship-table th{\r\n  background:#f9fafb;color:#060e09;font-weight:700;\r\n  text-align:left;padding:12px 14px;\r\n  font-family:'Sora',sans-serif;font-size:.75rem;\r\n  letter-spacing:.08em;text-transform:uppercase;\r\n  border-bottom:1px solid #e5e7eb;\r\n}\r\n.idp-ship-table td{\r\n  padding:12px 14px;border-bottom:1px solid #f3f4f6;\r\n  color:#374151;vertical-align:top;\r\n}\r\n.idp-ship-table tr:last-child td{border-bottom:none}\r\n.idp-ship-table strong{color:#060e09}\r\n\r\n.idp-legal-contact{\r\n  margin-top:48px;padding:24px;\r\n  background:#f0fdf4;border-radius:12px;text-align:center;\r\n}\r\n.idp-legal-contact h3{color:#060e09;margin-bottom:8px}\r\n.idp-legal-contact a{font-weight:600}\r\n\r\n@media(max-width:600px){\r\n  .idp-legal{padding:40px 20px 60px}\r\n  .idp-legal h1{font-size:1.85rem}\r\n  .idp-legal h2{font-size:1.2rem;margin:32px 0 12px}\r\n}\r\n<\/style>\r\n\r\n<article class=\"idp-legal\">\r\n  <header class=\"idp-legal-header\">\r\n    <span class=\"idp-legal-badge\">Legal<\/span>\r\n    <h1>Frete e Entrega<\/h1>\r\n    <p class=\"idp-legal-meta\">\u00daltima atualiza\u00e7\u00e3o: 21 de abril de 2026 \u00b7 Em vigor a partir de agora<\/p>\r\n  <\/header>\r\n\r\n  <p>Esta p\u00e1gina explica como <strong>Unidade IDP<\/strong> (\"n\u00f3s\", \"nos\", \"nosso\") entrega seu IDP digital e, se for o caso, seu cart\u00e3o f\u00edsico do IDP.<\/p>\r\n\r\n  <h2>1. Entrega digital<\/h2>\r\n  <div class=\"idp-legal-callout\">\r\n    <p>Sua carteira de identidade digital (IDP) ser\u00e1 enviada por e-mail para voc\u00ea em <strong>5 minutos<\/strong> de aprova\u00e7\u00e3o \u2014 sem necessidade de envio. Voc\u00ea pode imprimi-lo em casa ou mostr\u00e1-lo diretamente no seu celular.<\/p>\r\n  <\/div>\r\n  <p>Todos os planos incluem a vers\u00e3o digital. Se voc\u00ea escolheu a op\u00e7\u00e3o \u201cSomente digital\u201d, este \u00e9 o \u00fanico documento que voc\u00ea receber\u00e1 \u2014 n\u00e3o h\u00e1 mais nada a ser enviado.<\/p>\r\n\r\n  <h2>2. Entrega do cart\u00e3o f\u00edsico<\/h2>\r\n  <p>Se voc\u00ea escolheu um plano \u201cImpresso + Digital\u201d, seu cart\u00e3o f\u00edsico do IDP \u00e9 produzido e enviado pelo correio separadamente da vers\u00e3o digital.<\/p>\r\n\r\n  <div class=\"idp-ship-table-wrap\">\r\n    <table class=\"idp-ship-table\">\r\n      <thead>\r\n        <tr>\r\n          <th>Palco<\/th>\r\n          <th>Prazo t\u00edpico<\/th>\r\n        <\/tr>\r\n      <\/thead>\r\n      <tbody>\r\n        <tr><td>Identidade digital (IDP) enviada por e-mail<\/td><td><strong>5 minutos<\/strong> ap\u00f3s a aprova\u00e7\u00e3o<\/td><\/tr>\r\n        <tr><td>Produ\u00e7\u00e3o e envio de cart\u00f5es f\u00edsicos<\/td><td><strong>1 a 2 dias \u00fateis<\/strong><\/td><\/tr>\r\n        <tr><td>Entrega do cart\u00e3o f\u00edsico (no pa\u00eds)<\/td><td><strong>5 a 7 dias \u00fateis<\/strong> da central de despacho<\/td><\/tr>\r\n        <tr><td>Chegada do cart\u00e3o f\u00edsico (internacional)<\/td><td><strong>7 a 10 dias \u00fateis<\/strong> a partir do ponto de envio, dependendo do destino<\/td><\/tr>\r\n      <\/tbody>\r\n    <\/table>\r\n  <\/div>\r\n\r\n  <p>Esses s\u00e3o prazos estimados, n\u00e3o garantidos \u2014 o processamento alfandeg\u00e1rio, atrasos nos servi\u00e7os postais locais e endere\u00e7os em locais remotos podem prolongar a entrega al\u00e9m dos prazos indicados acima. Se voc\u00ea for viajar em breve, recomendamos que fa\u00e7a o pedido com pelo menos uma semana de anteced\u00eancia da data de partida, sempre que for necess\u00e1rio um cart\u00e3o f\u00edsico.<\/p>\r\n\r\n  <h2>3. Acompanhamento da sua remessa<\/h2>\r\n  <p>Assim que seu cart\u00e3o for enviado, voc\u00ea receber\u00e1 um n\u00famero de rastreamento por e-mail. Voc\u00ea tamb\u00e9m pode verificar o status do seu pedido a qualquer momento em nosso <a href=\"https:\/\/idpdrive.org\/pt\/track-order\/\">Rastrear meu pedido<\/a> p\u00e1gina.<\/p>\r\n\r\n  <h2>4. Destinos de envio<\/h2>\r\n  <p>Enviamos cart\u00f5es f\u00edsicos do IDP para todo o mundo. A entrega em alguns pa\u00edses ou regi\u00f5es remotas pode demorar mais do que os prazos indicados acima devido a procedimentos alfandeg\u00e1rios locais, que est\u00e3o fora do nosso controle.<\/p>\r\n\r\n  <h2>5. Endere\u00e7o incorreto ou incompleto<\/h2>\r\n  <p>Por favor, verifique cuidadosamente seu endere\u00e7o de entrega antes de enviar seu pedido. Se um cart\u00e3o nos for devolvido por n\u00e3o ter sido poss\u00edvel entreg\u00e1-lo devido a um erro de endere\u00e7o da sua parte, entraremos em contato para providenciar o reenvio; nesse caso, poder\u00e1 ser cobrada uma taxa de envio adicional.<\/p>\r\n\r\n  <h2>6. Perdido ou danificado durante o transporte<\/h2>\r\n  <p>Se o seu cart\u00e3o n\u00e3o chegar dentro de um prazo razo\u00e1vel ap\u00f3s o per\u00edodo estimado acima, ou se chegar visivelmente danificado, entre em contato conosco informando o n\u00famero do seu pedido e providenciaremos uma substitui\u00e7\u00e3o gratuita \u2014 consulte nossa <a href=\"https:\/\/idpdrive.org\/pt\/refund-return-policy\/\">Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o<\/a> para mais detalhes.<\/p>\r\n\r\n  <h2>7. Altera\u00e7\u00f5es a esta Pol\u00edtica<\/h2>\r\n  <p>Podemos atualizar esta p\u00e1gina \u00e0 medida que nossos parceiros de entrega ou nossos processos forem mudando. A data de \"\u00daltima atualiza\u00e7\u00e3o\", na parte superior, reflete sempre a vers\u00e3o atual.<\/p>\r\n\r\n  <div class=\"idp-legal-contact\">\r\n    <h3>Tem alguma d\u00favida sobre a sua entrega?<\/h3>\r\n    <p>Entre em contato conosco pelo <a href=\"mailto:support@idpdrive.org\">support@idpdrive.org<\/a> ou verifique seu <a href=\"https:\/\/idpdrive.org\/pt\/track-order\/\">status do pedido<\/a><\/p>\r\n  <\/div>\r\n<\/article>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Shipping &#038; Delivery Last updated: April 21, 2026 \u00b7 Effective immediately This page explains how IDP Drive (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) delivers your digital IDP and, if selected, your physical IDP card. 1. Digital delivery Your digital IDP is emailed to you within 5 minutes of approval \u2014 no shipping involved. You can print it [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-400","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/pages\/400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/comments?post=400"}],"version-history":[{"count":4,"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/pages\/400\/revisions"}],"predecessor-version":[{"id":406,"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/pages\/400\/revisions\/406"}],"wp:attachment":[{"href":"https:\/\/idpdrive.org\/pt\/wp-json\/wp\/v2\/media?parent=400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}