Refund & Return Policy

This Refund & Return Policy explains when and how you can request a refund for an order placed with IDP Drive ("we", "us", "our") on idpdrive.org. Please read it alongside our Terms of Service.

1. What counts as "our error"

We cover refusals caused by mistakes made during processing, including:

• Incorrect personal details transcribed from the documents you submitted
• A printing or formatting error on the physical card
• A digital IDP that fails to open or display correctly
• An order processed for the wrong validity period or plan

To claim a refund under the guarantee, contact us within 30 days of the refusal and include a copy of any denial notice or written explanation you received (a rental agent's note, a border official's comment, etc.), along with your order number.

2. Situations not covered by the guarantee

Because acceptance of any IDP is ultimately decided by the third party in front of you (see our Legal Disclaimer), the guarantee does not cover:

• A rental company or official who has a policy stricter than what's legally required
• Situations where your original driver's license itself was expired, suspended, or otherwise invalid
• Countries listed on our site as not recognizing an IDP (mainland China, North Korea, Somalia, Afghanistan) or requiring a different document (Japan)
• Incorrect information you supplied to us at the time of application
• Change of mind after your digital IDP has already been delivered

3. Requesting a refund before delivery

If you haven't yet received your digital IDP and want to cancel, contact us as soon as possible. Orders that haven't entered production can typically be cancelled and refunded in full. Once your digital IDP has been generated and sent, the order is considered fulfilled and the money-back guarantee (Section 1) applies instead of a standard cancellation refund.

4. Physical card returns

Because each physical IDP card is personalized with your name, photo, and license details, it cannot be resold or reused for another customer. For that reason, we don't accept general "change of mind" returns of the printed card. If your card was misprinted or damaged in transit, we'll replace it at no cost — see Section 5.

5. Free replacements

If you selected a Print + Digital plan, unlimited free replacement cards are included for the duration of your plan (lost card, card damaged in transit, or a data-entry error we made). Contact us with your order number to request a replacement.

6. How refunds are processed

Approved refunds are issued to the original payment method used at checkout. Processing typically takes 5–10 business days to appear on your statement, depending on your bank or card provider. We don't charge any restocking or processing fee on approved refunds.

7. Changes to this Policy

We may update this page from time to time. The "Last updated" date at the top always reflects the current version.